Terms & Conditions

By purchasing the Purifyne Cleanse plans, you are agreeing to the following Terms and Conditions.

Payment:

Full payment must be received prior to starting your Purifyne Cleanse plan.

We accept the following methods of payment:

  • Paypal
  • Credit Cards (including American Express) online and over the phone

Delivery policy

Delivery destinations/ areas

Purifyne has three different delivery destinations:


  • Within London

  • Nationwide

  • International


Within London

Purifyne Cleanse packages are delivered by our drivers and by third party delivery companies to your specified address (e.g. home, office, hotel, etc.). It is essential that you inform us of any changes that might affect our ability to deliver the packages to you at the specified address and agreed time. Any such notification must be done at least 6 hours prior to your delivery time.


Nationwide and International

Our Nationwide and International deliveries are performed by courier companies e.g. Fed Ex, DHL, Parcelforce, etc.


Days/ times of delivery

We can deliver Purifyne Cleanse packages to your specified address on any day of the week, (except on Mondays for Nationwide and International deliveries) and

- within London: Saturday and Sunday evenings for those starting their plans the following day

- Nationwide: Saturday before 1pm for those who are based outside London and already on cleanse

If you require a delivery time outside of these hours please call a member of our team to discuss your requirements.

Please refer to our standard delivery schedules for London, Nationwide and International destinations.

London

You will always be notified of an estimated delivery time period prior to your starting your cleanse plan with Purifyne, (e.g. between 08:00 - 10:00).

London

Delivery Time Delivery Day Plan Start Day
Between 09.00 - 10.30 am Monday Monday
  Tuesday Tuesday
  Wednesday Wednesday
  Thursday Thursday
  Friday Friday
Between 18.30 - 21.00 Sunday Monday
  Monday Tuesday
  Tuesday Wednesday
  Wednesday Thursday
  Thursday Friday
  Friday Saturday

Nationwide and International

Typically these deliveries should arrive at the destination address no later than 10:00* on the start day of your cleanse plan on any week day.

We also supply our cleanse packages on Saturdays before 1pm to those who are already on cleanse.

The shipment notification with a tracking number will be provided to you via email into your inbox once the packages are dispatched.


* All deliveries to the following postcodes in the Mainline UK delivered Next Day 12pm:

DD1, DD2, DD3, DD4, DD6, DT1, DT10, DT11, DT2, DT3, DT4, DT5, DT6, DT7, DT8, DT9, EH31, EH32, EH33, EH34, EH35, EH36, EH37, EH38, EH39, EH40, EH41, EH42, EH55, FK8, FK9, G63, G65, G67, G68, G82, G83, G84, KA5, KA6, KY10, KY12, KY13, KY14, KY8, KY9, ML12, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19, PH1, PO18


* All deliveries to Northern Ireland and the following postcodes in the Mainline UK delivered Next Day 1pm:

AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB2, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BT, DD11, DD5, DD7, DD8, DD9, DG1, DG10, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DUB, FK10, FK11, FK12, FK13, FK14, FK15, FK16, FK17, FK18, FK19, FK20, FK21, GY, HS, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, JE, KA18, KA26, KA27, KA28, KA29, KA30, KW, KY15, KY16, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PH10, PH11, PH12, PH13, PH14, PH17, PH18, PH19, PH2, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, PL14, PL30, PO18, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, RD1, RD2, RD3, RD4, TD1, TD10, TD11, TD12, TD13, TD14, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9, TR21, TR22, TR23, TR24, TR25, ZE

Nationwide

Delivery Time* Delivery Day* Plan Start Day Cleanse Plan
Before 10:00 Tuesday Tuesday Any plan
  Wednesday Wednesday Any plan
  Thursday Thursday Any plan
  Friday* Friday Any plan
  Saturday Continuation of your cleanse plan Any plan

* Please note that 5, 7 and 14-day cleanse plans delivered on a Friday can include

- a 3-day juice supply and 1-day Potassium Broth supply for your consumption on Monday

We recommend consuming our freshly made juices within the first three days after receiving them.


International

Delivery Time* Delivery Day* Plan Start Day Cleanse Plan
Before 10:00 Tuesday Tuesday Any plan
Wednesday Wednesday Any plan
Thursday Thursday Any plan
Friday* Friday Any plan

* Please note that 5, 7 and 14-day cleanse plans delivered on a Friday will include a 1-day Potassium Broth supply for the Monday. We recommend consuming our freshly prepared juices within three days.

Note: whilst we make every effort to ensure reliable deliveries, we are nonetheless dependent on third party courier companies who sometimes experience delays through traffic incidents or bad weather conditions, and we therefore cannot guarantee exact delivery times. The delivery time provided is an estimated delivery time only.


Delivery charges

Within London

There is no delivery charge for the following central London postcodes: SE1, SE5, SE11, SE17, SW4, SW5, SW6, SW8, SW9, SW10, SW11, SW12 and SW18

We also deliver our packages to the following postcodes in London for a nominal charge: Click here to see all the postcodes

E 1, E 2, E 3, E 4, E 5, E 6, E 7, E 8, E 9, E 10, E 11, E 12, E 13, E 14, E 15, E 16, E 17, E 18, EC 1, EC 2, EC 3, EC 4,N 1, N 2, N 3, N 4, N 5, N 6,N 7, N 8, N 9, N 10, N 11, N 12, N 13, N 14, N 15, N 16, N 17, N 18, N 19, N 20, N 21, N 22, NW 1, NW 2, NW 3, NW4, NW 5, NW 6, NW 7, NW 8, NW 9, NW 10, NW 11, SE 2, SE 3, SE 4, SE 6, SE 7, SE 8, SE 9, SE 10, SE 12, SE 13, SE 14, SE 15, SE 16, SE 18, SE 19, SE 20, SE 21, SE 22, SE 23, SE 24, SE 25, SE 26, SE 27, SE 28, SW 1, SW 2, SW 3, SW 7, SW 13, SW 14, SW 15, SW16, SW 17, SW 19, SW 20, W 1, W 2, W 3, W 4, W 5, W 6, W 7, W 8, W 9, W 10, W 11, W 12, W 13, W 14, WC 1, WC 2

Nationwide

The typical charge for Nationwide deliveries is £14.00 - £19.00* (including packaging). However, the actual delivery cost will depend on the number of deliveries required and the total weight of the packages.


* Please note, Delivery charge to Northern Ireland and the Mainland UK amounts to £30.00 per delivery:

AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB2, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BT, DD11, DD5, DD7, DD8, DD9, DG1, DG10, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DUB, FK10, FK11, FK12, FK13, FK14, FK15, FK16, FK17, FK18, FK19, FK20, FK21, GY, HS, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, JE, KA18, KA26, KA27, KA28, KA29, KA30, KW, KY15, KY16, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PH10, PH11, PH12, PH13, PH14, PH17, PH18, PH19, PH2, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, PL14, PL30, PO18, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, RD1, RD2, RD3, RD4, TD1, TD10, TD11, TD12, TD13, TD14, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9, TR21, TR22, TR23, TR24, TR25, ZE

International

The price for any international delivery will be quoted individually depending on the destination address. Please contact a member of our team to obtain a delivery quote.


Delivery address

We can deliver to your home or work address in the evenings or mornings during the week. We will make delivery to your address as specified by you at the time of your booking.

You must notify us of any changes and provide us with the new relevant delivery address immediately. Any changes in your delivery details must be received at least 6 hours before your delivery time. Whilst we strive to provide the best possible service, we may not be able to accommodate a last minute change to delivery address.

You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions.

Home address

You must have a working doorbell at your address or notify us of its absence.

In the event that the doorbell is not working at the time of the delivery, you must keep your mobile phone with you at all times. Our driver may need to contact you if he cannot access the building upon arrival.

Work address

You are responsible for ensuring that any delivery point given for a work address is acceptable to your employer for personal deliveries.

Please ensure that we have a back up contact person details (e.g. a secretary, assistant, co-worker, receptionist etc.) in the event that you may not be unable to accept delivery in person.


Delay in delivery

London

Due to circumstances beyond our control such as traffic incidents, bad weather conditions, inability to locate the premises due to the insufficient address details provided or any other unforeseen circumstances by the delivery company, our drivers sometimes experience delays. If this should happen you would be informed immediately of any delay and if required your delivery can be rearranged for another time that is convenient for you.

Nationwide and International

Whilst we make every effort to ensure reliable deliveries, we are nonetheless dependent on courier partners who sometimes experience delays through traffic incidents, bad weather conditions inability to locate the premises due to the insufficient address details provided or any other unforeseen circumstances by the delivery company, and we therefore cannot guarantee exact delivery times. We continually strive to ensure that our courier partners maintain a high standard of delivery service, and we will work with clients to find a satisfactory solution to any courier delivery problems that may occur.

In the event of any delivery failure caused, we will undertake to re-arrange the delivery at no cost at any time convenient for you.


Damage of Cleanse packages

London

We will always ensure that your package is delivered to the specified address in good condition, however if you specify an alternative delivery arrangement (e.g. behind wheelie bin, with a neighbour, in front of the flat door etc.) we cannot provide any guarantee against damage or theft. By your specifying that you want our drivers to leave your cleanse package in front or near your front door you are accepting responsibility in the event that the cleanse package is damaged or stolen.

Nationwide and International

Our third party courier partners will always require a signature as acceptance of your package and will ensure it is delivered in a good condition.


Signing for packages

London

Please ensure that there is someone at the delivery address to receive the Cleanse package and to sign for them.

In nobody can be at the delivery address to receive the package at the agreed time we will need your authorisation for the package to be left in a secure, designated place (e.g. behind wheelie bin, with a neighbour, etc). This can be discussed with a member of our team when your delivery is being confirmed.

Nationwide and International

Please ensure that there is someone at the delivery address during the specified delivery time period to receive and sign for your package. Our courier partners require this

In the event of nobody being available to sign for the package, our courier partner will return it to a local depot or post office, where you will be able to collect it.


Storage of juices

Our juices are freshly prepared, cold-pressed and therefore should be kept in a refrigerator immediately upon delivery and at all times thereafter.


Handling

Due to the nature of freshly prepared, cold-pressed fruit and vegetable juices, Purifyne Cleanse typically delivers the juices within a few hours of preparation.


Rescheduling

If, after initially booking your plan with Purifyne, you wish to reschedule, we must be notified at least three days in advance.

Changing the date of your cleanse plan does not incur any additional charges.


Refund policy

We do not provide any refunds due to the nature of our business. You may reschedule your cleanse plan with Purifyne to another date.


Cancellation policy

All cancellations must be received no less than three working days before your start date. We must be notified of such changes at least three days prior to you starting your cleanse plan with us.

You may reschedule your cleanse plan with Purifyne to another date. Any cancellation will incur a £35 administration charge and this cancellation must be made in writing by the person who made the booking.


Transferability

The plan is not transferable and should be used within 12 months from the date of purchase.


Discontinuation

Any client can break or postpone the Juice Cleanse plan until a later date by informing the Purifyne Team either a day in advance or prior to the scheduled delivery time. We must receive this notice at least 6 hours prior to your scheduled delivery time.


Supplements and Superfoods

The complete cleanse supplement package is provided to all clients along with their first delivery of Cleanse juices. Please ensure that your package contains a full list of supplements as detailed in your Cleanse plan.

After receiving your completed Cleanse package, if you then decide to break or postpone your Juice Cleanse plan for a later date, please ensure that your full Cleanse supplement package or any remaining supplements are kept in a safe and dry place until you re-start your plan.

Please note that Purifyne only provides a full supplement package at the beginning of your Cleanse plan, along with your first delivery of Cleanse juices.


Use of publications

Unauthorised duplication or publication of any materials from our website is strictly prohibited.


Privacy Policy

Purifyne Limited aims to protect the privacy of our customers while at the same time providing a personalised service.

Personal information submitted by our clients, including, but not limited to, their names, e-mail addresses and contact addresses will be used for one or more of the following purposes:

  • Informing you on product upgrades, special offers
  • To manage, market and evaluate your requests and preferences
  • Purifyne will keep all information confidential in accordance to the current Data Protection Acts of 1994 and 1998
  • We will not transfer any confidential information to any third parties

We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login. The purpose of the recorded data is for processing orders and marketing purposes.

Cookies are used on a permanent basis and data is collected using a web analysis tool using cookies that are (able to be) used to generate pseudonyms for user profiles.

You can revoke any given consents at all times. You have the right to obtain information about your stored data and right to correction, blocking and deletion of data.


Company information

The Company Registration number for Purifyne Ltd is 07052403 and the VAT Registration number is 129 9135 92.


Health

We strongly recommend that you seek medical advice before starting any cleanse plan to determine any potential health risks and suitability. Please consult with your GP before undertaking any cleanse plan.

Some common detox symptoms such as diarrhoea, bloating, gas or even constipation have been reported in the past when fruit and vegetable consumption suddenly increases, these are temporary symptoms, once the body adjusts to the increase in healthy food and ingredients, the symptoms should definitely subside.

Juice cleansing is not for everyone. Check with your health care provider first, especially people who are underweight, diabetic, have unstable heart disease or low blood pressure, or who have life-threatening health challenges.

Juice cleanses are also not suitable for breastfeeding women without prior medical guidance and medical supervision.

As our client and by signing a New Client From with Purifyne Cleanse, you agree to disclose any allergy, medical conditions, recent surgeries and medical prescriptions in full.

Whilst our qualified nutritionist assists Purifyne Cleanse with our cleanse plan and daily queries, the information given on this website is not intended to be used as a substitute for medical advice or an alternative medical treatment. If you are taking specific medication or have a medical condition please check with your doctor first

MEDICAL DISCLAIMER

Purifyne Juice Cleanse plan is not intended as a substitute for medical advice or as an alternative medical treatment. If you are taking any medication/receiving any medical treatments, or you suffer from any medical condition, we recommend that you consult your GP prior to commencing the detox plan


Food Allergy

Purifyne Cleanse cannot deliver our Cleanse Plans to anyone who has an allergy that results in anaplylactic shock or diabetics who are insulin dependant.

Purifyne juices are prepared in a kitchen that contains nuts. By accepting our Term & Conditions, you confirm that you do not have a nut allergy and you accept that we cannot be held responsible for any reaction that you may have to nuts or any other ingredient.


The above Terms & Conditions are dated 31st January 2014

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